Refund policy
🔁 Return & Exchange Policy
At Shona’s Style, we currently do not offer returns or general exchanges.
However, an exchange will be provided only in the following cases:
You have received a damaged product
You have received a tampered package
You have received a wrong item
📹 Important – Unboxing Video Is Mandatory
No complaint will be considered without a proper unboxing video. The video must be recorded from start to finish, clearly showing:
A - The sealed package
B - Opening process
C - The product inside
Videos that appear edited, repacked, incomplete, or tampered will not be accepted. No defect or damage claims will be considered without this video proof.
📌 Every package includes a sticker reminding you to record an unboxing video.
⏳ How to Raise an Exchange Request
You must share the following details within 24 hours of receiving your parcel on our customer care number:
📱 +91 8368448694
Please include:
👉 Order ID
👉 Name
👉 Registered Email ID
👉 Instagram ID
👉 Complete unboxing video
🕒
Review & Approval Process
🤍 Our maximum response time is 48 working hours due to high message volume.
🤍 Our customer care team will carefully examine your case and verify the video proof.
🤍 If everything is verified and valid, your exchange request will be approved.
📌 The product must be:
In original condition | Unused | With intact tags and packaging
Exchange Procedure (If Approved)
Once your exchange is approved:
1 - We will send you a digital shipping label (PDF).
2 - You must securely pack the product exactly as it was received (bubble wrapped and protected).
3 - Print the shipping label and paste it on the package.
4 - Our delivery partner will arrange pickup within 24 hours of sharing the label.
⚠ We will dispatch the replacement product only after receiving and reviewing the returned parcel.
📏 Exchange Due to Size Issues
Size concerns are common in items such as rings and bangles. We provide detailed sizing information to help you select the correct size before placing your order.
Please note:
We are responsible for exchanging the article.
🙌 Shipping charges for size exchanges are to be borne entirely by the customer.
For Size Exchange:
🤍 Customer must self-ship the product.
🤍 Securely pack the item and send it to:
Shona’s Style
15 Pratap Nagar, 5th Floor
Above KBM Electronics, near Jeevan Anmol Hospital, Mayur Vihar Phase 1, New Delhi – 110091
📱 +91 8368448694
📌 Important:
🤎Mention your Order ID | Instagram ID | WhatsApp Number inside the parcel.
🤎Use a reliable courier service.
🤎 Share tracking details once shipped.
Once we receive your parcel, our team will contact you regarding the shipping charges required to resend the corrected size.
💳 Refund Policy
We do not offer monetary refunds.
In exceptional cases (if applicable), refunds will be issued only in the form of a store credit coupon code.
👉 The coupon will be valid for 6 months from the date of issuance. It can be used anytime within the validity period for future purchases.